Privacy Policy

 

This privacy policy sets out how Kater4K9 uses and protects any information that you give Kater4K9 when you use this website. Kater4K9 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Kater4K9 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment
• Internal record keeping
• To improve our products and services
• To periodically send promotional emails about new products, special offers or other information which we think you may find interesting
• To contact you for market research purposes by email, phone, or mail, and to customise the website according to your interests
• To analyse your browsing behaviour to draw inferences and create profiles about your personal preferences, which we may use for behavioural advertising and cross-platform targeting

We may share your personal data (including name and email address) with Google LLC for the purposes of targeted advertising through Google's Customer Match programme. This allows us to reach you with relevant ads across Google's platforms including Google Search, YouTube, and Gmail. Google acts as a data processor on our behalf and processes your data in accordance with Google's Privacy Policy (https://policies.google.com/privacy).

Legal basis for processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent — where you have given explicit consent for marketing communications or advertising personalisation via our cookie banner
• Contract — where processing is necessary to fulfil your order
• Legitimate interests — where we have a legitimate business interest in improving our services and marketing, balanced against your rights

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies via our cookie banner or your browser settings. Declining cookies may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

International data transfers

Some of our third-party service providers, including Google LLC, are based outside the UK. Where we transfer your personal data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Your rights under UK GDPR

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data where there is no legitimate reason for us to continue processing it
• Objection — object to processing of your data for direct marketing purposes
• Restriction — request restriction of processing in certain circumstances
• Portability — request transfer of your data to another party in a structured, machine-readable format

To exercise any of these rights, please contact us at info@kater4k9.co.uk. We will respond within one calendar month.

Controlling your personal information

You may choose to restrict the collection or use of your personal information at any time. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Data retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.